Are you a member of the ADKC PB service? Let us know what you think.

During the first few months of the year we conducted a Satisfaction Survey to see what our users thought of the support service that we provide here at ADKC.

We received 28 responses and found that:

·        22 would prefer to get PB related advice from the current ADKC Personal Budget Service compared with Council’s, now disbanded, Self –directed-Support team (3), Social Workers (6), or friend/family (7)

·        18 attended the Peer support meetings / PB surgeries and found them useful. 

·        23 read and enjoyed the quarterly “PB Flash” newsletter.

·        Members received assistance with an average of 9.8 of the 18 topics of assistance offered by the current service.  The most used topics of support were: general advice about PBs /support planning / help with PB forms / support at assessments

·        22 would prefer to have assistance from ADKC to complete their support plan.

·        Members were overwhelmingly positive about the current project.

·        Out of 58 comments, 42 were positive, 3 were negative and 13 neutral (suggestions, statement of fact, etc.)

Here are some of the comments people made:

“[it] keeps me confident to face difficulties”. (H.T)

 “excellent, independent support” (L.K)

“It is indispensible and a vital link” (S.M)

“[it] should continue [particularly for] those less confident to manage our PB” (P.D)

“Hearing others experiences … helps empower individuals” (V.S)

If you have used our service and haven’t yet had your say and wish to do so – you can do so electronically at http://www.surveymonkey.com/s/B9YPS3T or you can contact the PB Team and we can send you a paper version / help you to complete it over the phone.